Return & Refund Policy
1. Return Eligibility
We support 30-day returns and exchanges for all unused, unopened and undamaged home daily products. The product must be returned with original packaging, accessories and labels intact, and no traces of use, abrasion or contamination. For defective products, damaged goods and wrong items received, we provide free return and refund services.
2. Non-Returnable Situations
Personal customized household products, disposable daily necessities, products damaged by personal use, artificial damage, and products exceeding the 30-day return period are not eligible for return or exchange. Partial clearance products are final sales and cannot be returned or refunded.
3. Return Process
First, contact our customer service team to submit a return application and provide order number, product photos and return reasons. After our team reviews and approves the application, we will send a return address and return instructions. Please send back the goods according to the requirements, and retain the return logistics bill.
4. Refund Rules
After we receive and inspect the returned products, we will process the refund within 3–5 business days. The refund will be returned to your original payment account. For returns due to product quality problems, wrong delivery or our mistakes, we will bear the return shipping fee and refund the full order amount. For personal reason returns (dislike, inappropriate size, accidental purchase), the customer shall bear the return shipping fee, and we will refund the product amount after deducting the actual logistics cost.
5. Partial Refund & Replacement
For orders with multiple products, partial return and refund are supported. For defective products, you can choose full refund or free replacement. We will bear all costs caused by product quality problems.