FAQ
1. How to confirm my order after payment?
After successful payment, you will receive an order confirmation email sent by our system, including order number, product details, delivery address and estimated delivery time. You can also check all order records in your store account background.
2. What should I do if the received product is damaged or defective?
Please take photos or videos of the damaged product, outer package and defective parts within 48 hours after receiving the goods, and contact our customer service. We will verify the situation and provide free replacement, full refund or partial refund solutions for you.
3. Can I modify the delivery address after placing an order?
You can contact customer service to modify the delivery address before the order is shipped. Once the order is delivered to the logistics carrier, the address cannot be modified. Please confirm the delivery information carefully before payment.
4. Why is my logistics tracking information not updated?
Logistics information update will have a certain delay, usually updated within 24–48 hours. If the tracking information is not updated for a long time, you can contact us, and we will check the real-time logistics status for you.
5. Can I return customized household products?
Customized products are produced according to customer personal requirements, which belong to non-standard products, so they do not support unconditional return and exchange. If the product has quality problems or production errors, we will provide after-sales service.